banner home

GTCs - General Terms and Conditions

1. Scope

These General Terms and Conditions (GTCs) apply to all deliveries by Care-Food GmbH (hereinafter Care-Food) for consumers. A consumer is any natural person who concludes a legal transaction for a purpose which cannot predominantly be attributed to their commercial or independent professional activity.

2. Contractual partner

The purchase contract will be concluded with Care-Food GmbH, Schlossstraße 1, 56112 Lahnstein
Commercial register: District Court Koblenz HRB 26902

3. Conclusion of contract

3.1. The presentation of the products in the online shop does not represent a legally binding offer and is merely an invitation to order.

3.2.  By clicking the button [Confirm purchase/Purchase] you will place a binding order for the goods listed on the order page. Your purchase contract will be concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

4. Right to cancel

4.1. If you are a consumer (i.e. a natural person who places an order for a purpose which cannot be attributed to your commercial or independent professional activity), you have a right to cancel in accordance with the statutory provisions.

4.2. If you, as a consumer, make use of your right to cancel in accordance with Section 4.1, you are required to cover the standard return costs.

4.3. The provisions specified below in the Information on the right of cancellation apply to the right of withdrawal.

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you are required to inform us [name of the entrepreneur, address and, if available, telephone number, fax number and email address] of your decision to withdraw from this contract by making a clear declaration (e.g. a letter sent by post, fax or email). In order to meet the cancellation deadline, it is sufficient for you to send a notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from the selection of a type of delivery other the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. When making this repayment, we will use the same means of payment which you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment. We can refuse to make the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever takes place earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline will be deemed to have been met if you send the goods before the period of fourteen days has expired.

You are required to cover the direct costs of returning the goods.

You are only required to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary in order to check the nature, properties and functionality of the goods.

- End of information on the right of cancellation -

5. Prices and shipping costs

5.1. The prices stated on the product pages include the statutory value added tax and other price components.

5.2. In addition to the prices quoted, we charge the following for delivery:

€5.90 within Germany

€12.00 or €18.50 within the EU

€39.50 or €59.50 outside of the EU

You will also be informed of the shipping costs on the order page.

6. Delivery

6.1. Delivery will be made:

by DHL or Deutsche Post within Germany
by DHL or Deutsche Post within the EU
by DHL or Deutsche Post outside of the EU

6.2. The delivery time is

up to five days if delivered by DHL or Deutsche Post within Germany
up to 10 days if delivered by DHL or Deutsche Post within the EU
up to 10 - 90 days if delivered by DHL or Deutsche Post outside of the EU

We will inform you of any different delivery times on the respective product page.

7. Payment

7.1. Payment can be made either in advance or through PayPal.

7.2. If you choose to pay in advance, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.

8. Retention of title

The goods shall remain our property until they have been paid in full.

9. Dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available here: . We are neither willing nor obliged to participate in any dispute settlement procedures before a consumer arbitration board.