CURRENT INFORMATION COVID-19:
The health and well-being of our customers, employees and partners are very important to us. We closely monitor the developments around the Corona virus and have taken precautions to protect our employees as well as to continue to deliver for you in the usual quality.
Increased hygiene regulations apply and we have taken additional preventive measures to counter infection risks.
All our articles are in sufficient stock and we are in regular contact with our suppliers. The productions are running and we are ready to deliver.
IMPORTANT SCHIPPING NOTICE
International shipping may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight. However, significant runtime delays can occur.
Due to the currently very limited transport capacities available, shipments to Canada can be sent by sea freight without the "Service Premium" until further notice. We would like to point out that significant runtime delays are to be expected!
Because transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to avoid re-routing service suspensions. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 40 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports.
All international shipments may experience delays or restrictions due to the current situation. You can find details here.
We wish you all the best for the next time - and the most important thing: stay healthy!
Your CARE FOOD Team